A student is deemed enrolled where an enrolment form has been completed and signed.
OPEC College will protect fees paid in advance and has a fair and reasonable refund policy.
An application for a refund is addressed according to the notice given by the person making the request:
- 14 days prior to the commencement of the course – 100% refund
- Between 13 days and 7 days prior to the course – 75% refund
- Between 6 days and the commencement of the course – 50% refund
- Withdrawal during the course – no refund. A pro-rata credit is available so the student can complete the course at a later date
All fees paid in advance are separated from the operations of the business. This is achieved by maintaining a Holding account (deposits account) to ensure sufficient funds are always available for refund. The Holding account is represented in OPEC College accounting system as a separate repository for funds paid in advance and cannot be accessed until the respective students commence training.
In the unlikely event that OPEC College is unable to deliver the course in full, the student will be offered a refund of all unspent pre-paid course fees to date. The refund will be paid within 10 working days of the day on which the course ceased to be provided by OPEC College. The student has the right to choose between a refund of unspent pre-paid course fees or to accept a place in another course. If the student chooses a placement in another course the student will be required to sign a statement that indicates their acceptance of the placement.
All refunds must be approved by the GM OPEC College or authorised delegate. Exemptions to the refund conditions may occur where the participant has extenuating or compassionate grounds as determined by the GM OPEC College or authorised delegate.
Approved refunds are paid directly to the person who made the payment. Under no circumstances will a payment be made to a third party without the written consent in English of the person who made the payment. All refunds are made in Australian dollars, paid directly into the nominated bank account. The participant or the person who made the payment will be required to sign a Refund Authority form to authorise payment to a third party.