OPEC College

Courses

BSBSS00119 Customer Service

SKU BSBSS00119 Categories ,

This Short Course addresses the skills and knowledge to provide customer service for an organisation.

  • Short Course Name: Customer Service
  • Course Code: BSBSS00119
  • Course Completion Time: 4 months
  • Units Studied: 4
  • Nationally Recognised Training: Yes, units from this Short Course can contribute to credit towards BSB30120 Certificate III in Business (Customer and Client Engagement).
  • Delivery Mode: Online with extensive support from our trainers
  • Are There Assessments For This Course: Yes
  • Assessment Due Dates: No – study at your own pace
  • RPL available: Yes, absolutely!

  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • SIRXCEG002 Assist with customer difficulties
  • SIRXPDK001 Advise on products and services

If you are Studying

This course is assessed using a diverse range of assessment strategies to ensure we cover the assessment conditions for each unit of study and provide our students with interesting and flexible assessment experiences.

All assessments are completed in your own time and submitted online, with no assessment due dates. This modern and flexible approach is designed to reduce the uncomfortable pressure and unnecessary stress that traditional assessment testing is so famous for. Marking feedback is provided online usually within 1 week of submission.

Many assessments will include researching, reading and analysing information on your computer, laptop or tablet (Internet required), however each unit of study provides assessment instructions and benchmarks you can easily follow to successfully complete each assessment task.

By Recognition of Prior Learning (RPL)

If you believe you already have the knowledge and skills to achieve this qualification we encourage you to apply for Recognition of Prior Learning.

    RPL is a simple process with OPEC College and works like this

Click here to be taken to our Pre-assessment form.

Formal Entry Requirements:

    There are no formal entry requirements for this qualification, however please read through the following information to assess if you have the English language and literacy skills necessary to successfully complete this course.

 

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Officer
  • Customer Service Manager
  • Sales Staff
  • Full RPL achieved – $595
  • Blended RPL and Study –
  • Full Training – $
  • By study $995

Fees are broken down to an enrolment fee of $500 and the balance either on completion or spaced evenly across the program to suit your financial needs.

Current government funding models possibly available to OPEC College students are found on the Funding page, click here for more information.

Recognition of Prior Learning (RPL) is available on all OPEC College qualifications. Recognition of Prior Learning (RPL) can provide you with nationally recognised qualifications through converting your existing skills, knowledge and experience, gained through prior work or study, into formal competencies.
RPL means you can gain qualifications simply through providing evidence of relevant knowledge and skills you have gained through previous work.
This means you don’t have to waste time studying what you already know.
You will be asked to provide evidence to support your application and the OPEC College RPL team will assist you through the RPL assessment process. Apply for RPL below to commence the process.

Click here for more information

Windows PC / Laptop / Tablet

  • Windows 7 (or higher)
  • Latest version of Chrome
  • Microsoft Office (2010 or higher)
  • Latest Flash Player
  • Latest Adobe PDF Reader

Apple Mac PC’s

  • Mac OS X 10.6 (or higher)
  • Latest version of Chrome or Safari
  • Microsoft Office for Mac (2010 or higher)
  • Latest Flash Player
  • Latest Adobe PDF Reader

Android

  • Android Latest
  • Latest version of Chrome

iPhone & iPad*

  • iOS Latest
  • Latest version of Chrome or Safari

* Students using an iPad or iPhone will need to upload documents from a Laptop, PC or have a Dropbox account