Short Course Name: Customer Service
Course Code: BSBSS00119
Course Completion Time: RPL is achieved at your own pace. RPL + Study is achieved part time. Our skilled Trainers and Assessors will support you achieving the best educational outcomes by completing a study Unit of Competence every four to six weeks. We have open enrollment which means you can start whenever you are ready.
Units Studied: 4
Nationally Recognised Training: Yes, units from this Short Course can contribute to credit towards BSB30120 Certificate III in Business (Customer and Client Engagement).
Delivery Style: This course is delivered in a flexible way to suit your learning style. This could include online learning, hard copy materials or face to face where possible. You will be supported one on one by your own Trainer who will empower you to achieve your career goals.
Delivery Mode: OPEC College’s RPL + Study learning package is designed to help students achieve their qualification faster without having to study things they already know. Known as ‘Empowered Learning’, our RPL + Study packages are individually tailored, and after a formal assessment of knowledge and skills, students can achieve their qualification through RPL as well as undertaking study in areas where there’s an identified gap in their experience.
RPL available: Yes, absolutely!

BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services

Formal Entry Requirements:

There are no formal entry requirements for this qualification, however please read through the following information to assess if you have the English language and literacy skills necessary to successfully complete this course.

If you are Studying

This course is assessed using a diverse range of assessment strategies to ensure we cover the assessment conditions for each unit of study and provide our students with interesting and flexible assessment experiences.

All assessments are completed in your own time and submitted online, with no assessment due dates. This modern and flexible approach is designed to reduce the uncomfortable pressure and unnecessary stress that traditional assessment testing is so famous for. Marking feedback is provided online usually within 1 week of submission.

Many assessments will include researching, reading and analysing information on your computer, laptop or tablet (Internet required), however each unit of study provides assessment instructions and benchmarks you can easily follow to successfully complete each assessment task.

By Recognition of Prior Learning (RPL)

If you believe you already have the knowledge and skills to achieve this qualification we encourage you to apply for Recognition of Prior Learning.

RPL is a simple process with OPEC College and works like this

Click here to be taken to our Pre-assessment form.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Customer Service Officer
Customer Service Manager
Sales Staff

Full RPL Achieved – $595
RPL + Study (Empowered Learning) – $995
By study $995

Fees are broken down to an enrolment fee of $500 (for RPL only) and $995 (for Empowered Learning) and the balance either on completion or spaced evenly across the program to suit your financial needs.

A range of flexible payment plans are available and can be set up at the enrolment stage.

Current government funding models possibly available to OPEC College students are found on the Funding page, click here for more information.

Recognition of Prior Learning (RPL) is available on all OPEC College qualifications. Recognition of Prior Learning (RPL) can provide you with nationally recognised qualifications through converting your existing skills, knowledge and experience, gained through prior work or study, into formal competencies.
RPL means you can gain qualifications simply through providing evidence of relevant knowledge and skills you have gained through previous work.
This means you don’t have to waste time studying what you already know.
You will be asked to provide evidence to support your application and the OPEC College RPL team will assist you through the RPL assessment process. Apply for RPL below to commence the process.

Click here for more information

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