This course is Nationally Recognised Training.
BSB30120
Certificate III IN BUSINESS (Customer Engagement)
This qualification reflects the varied roles of individuals across different industry sectors. It is specifically designed for individuals who have extensive work experience but may not have the formal qualifications to back it up. By earning your Certificate III in Business, you’ll be able to validate your expertise to potential employers and clients, opening up new opportunities for career advancement and professional growth.
BSB30120 Certificate III in Business Customer Engagement with OPEC College!
Ready to take your customer engagement skills to the next level? Our BSB30120 Certificate III in Business (Customer Engagement) by RPL program is the perfect choice for you!
Our BSB30120 Certificate III in Business (Customer Engagement) by RPL program covers key areas such as communication, customer service, customer engagement strategies, and much more. You’ll gain the recognition you deserve for your skills and experience, enhance your career prospects, and
increase your earning potential.
How to Achieve the Qualification
Recognition of Prior Learning (RPL)
Personalised to your needs, available on all OPEC College qualifications
RPL can provide you with nationally recognised qualifications through converting your existing skills, knowledge and experience, gained through prior work or study, into formal competencies. Gain qualifications simply through providing evidence of relevant knowledge and skills you have gained through previous work.
Free skills assessment
Fill in our pre-assessment form and we'll give you the guidance you need for the next steps to achieving your career and qualification goals.
Evidence portfolio and review
We work with you to provide evidence and we conduct gap training if needed
You're now qualified!
Your new certifications are Nationally recognised and issued by our Registered Training Organisation (RTO). You are now ready to pursue your new career opportunities!
Our RPL Process
Course Details and Structure
RPL is achieved at your own pace with our support for your evidence gathering process. This is typically completed within 2 to 4 weeks.
*We have open enrollment which means you can start whenever you are ready.
Units you will study
Total number of units = 13 (6 core units plus 7 elective units)
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective Units
- BSBDAT201 Collect and record data
- BSBWRT311 Write simple documents
- BSBPEF301 Organise personal work priorities
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- SIRXMKT001 Support marketing and promotional activities
- SIRXPDK001 Advise on products and services
NOTE: The elective unit options listed represent the OPEC College approved elective unit options offered. This is a reduced list from the qualification packaging rules specified electives list. If you would like an elective unit that is not included in this list, please speak to your Trainer/Assessor.
Work Outcomes & Career Pathways
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Course Fees
- Full RPL Achieved – $1095.00
Enrolment fee of $500 and the balance may be paid upon completion.
Payment Options
A range of flexible payment plans are available and can be set up at the enrolment stage.
Current government funding models possibly available to OPEC College students are found on the Funding page, click here for more information.
Entry Requirements
Formal Entry Requirements
There are no formal entry requirements for this qualification, however please read through the following information to assess if you have the English language and literacy skills necessary to successfully complete this course.
Pathways
Due to the ASCF core skills of learning, reading, writing, oral communication and numeracy involved in this course, it is suggested that you have successfully completed year 12 or have completed a Certificate III.
Enrolment Language, Literacy and Numeracy (LLN) Testing
If you cannot meet any of the above suggested entry requirements, which are a guide only and not mandatory, and you would still like to enrol into this course, it is a procedure during our enrolment process to email everyone a link to participate in a short online LLN test that will check your current learning, reading, writing, oral communication and numeracy skills and from these results, allow us to offer you the necessary support needed, if any, to help you successfully complete this course.
Technical Requirements
Please see the technical requirements below, as you will need access to a modern personal computer and the internet to study this course. In addition, you will need to be able to use this computer, including basic word processing, use of Microsoft Office software and electronic communication platforms and internet search engines.
Windows PC / Laptop / Tablet: Windows 7 (or higher) • Latest version of Chrome • Microsoft Office (2010 or higher) • Latest Flash Player • Latest Adobe PDF Reader
Apple Mac: Mac OS X 10.6 (or higher) • Latest version of Chrome or Safari • Microsoft Office for Mac (2010 or higher) • Latest Flash Player • Latest Adobe PDF Reader
Android: Android latest version • Latest version of Chrome
iPhone & iPad: iOS latest version • Latest version of Chrome (*Students using an iPad or iPhone will need to upload documents from a Laptop, PC or have a Dropbox account)